If the words and actions contradict each other, it is better to believe the actions!

Conflict Resolution

Conflict resolution can either be Constructive or Destructive.

Destructive Style - hinders or inhibits the conflict resolution process:

Confrontational (win or lose, blaming)

Sabotage (focus on weak points, shaming)

Manipulation (blackmail, withdrawal)

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Giving in (passive, submissive)

Avoidance (denial, withdrawal)

Constructive Style - trying to minimize the issues and avoiding the difficulties in resolving the problems:

Compromise (meet halfway, understanding)

Accommodate (open discussion, communication without confrontation)

Partnership (solutions, forgiveness, honesty)