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First, familiarize yourself with the staff, particularly when it comes to certification. Look for trainers who are certified with the American Council on Exercise or other well-respected organization. If you're looking for nutritional advice, be sure it's coming from a registered dietitian.
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Be sure the site is easy to navigate, especially if you're a computer novice, and be sure there are plenty of ways to contact your trainer with questions. Most provide e-mail information, but be sure there's a toll-free number to speak one-on-one. Trainers should return calls and e-mails in a timely manner. Be wary of sites that sell supplements "necessary" to ensure your success. Once you decide to use the program, be honest when filling out health evaluations - and be sure they are requested in the first place. Trainers need to know about your limitations and injuries.
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