There were many responses I could have given, but my simple answer was NO! The customer ranted and raved for about 10 minutes by which time I was imagining them naked yelling at me, which really was a funny site and then when they were finished and I simply asked them would they be prepared to work all week including Saturday and Sunday for the next 2 weeks and their reply was "NO, My Weekends Are My Own and I am not working them for anyone." Then I simply responding by saying to them, then there is your answer and I hung up. You know the funny thing, they rang me on Monday morning and apologised and we did the top car cleaning service on their car the following week. I charged them more as well.

Most customers will accept the answer of No when they understand why you are saying No. Some will not, but then do you really need them as customers anyway.

#8. Take your shoes off and walk on the carpet

This is my favorite de-stressing activity and it shocks the living daylights out of everyone. I first met a lady about 10 years ago who was in her early 40s, and nothing seemed to shake her stature. She was always calm and never got flustered and I asked her what her secret was and she said, "I always take my shoes off as often as possible so I can stay in touch with the earth." This was a really prominent statement for me, because I never really thought of my shoes as a tool to disconnect us from our surroundings but if you think about it, it makes sense.

If you go down to the beach, what is the first thing you do. You take off your shoes to feel the sand through you feet and how does it make you feel? Relaxed. If you go to the park with the children, what do you do? Take your shoes off so you can run around and have fun or to play in the mud. Whether we realise it or not, when we disconnect ourselves from mother earth we really do start to stress.